You can request a refund for your subscription within a specific grace period from your subscription date. The period depends on your subscription type:
- Monthly subscription: within 7 days from the subscription date
- Annual subscription: within 30 days from the subscription date
ℹ️ The refund process depends on the platform you used to subscribe.
Subscription through Google Play or the website
Contact Ask thmanyah team and request a refund. We will verify your subscription and review your request. Once approved, we will refund the subscription fee to the same payment method used for the purchase.
Subscription through the Apple App Store
If you subscribed through the Apple App Store, contact Ask thmanyah team first and request a refund. We will verify your request and then enable the refund permission option on our end for your account. After that, you can submit the refund request through the Apple App Store. Please note that enabling the refund permission option does not mean we've approved the refund. Apple reviews the request and decides whether to refund or reject it under Apple’s policy.
ℹ️ Note for App Store subscribers
In some cases, we have noticed that a thmanyah subscription may no longer appear as an available refund option in the App Store, especially if the user has already submitted more than one refund request for the same subscription. This doesn't mean thmanyah removed the option. It means the App Store is not making a new refund request available for that subscription in that case. If this happens, you can check your request status or contact Apple Support to see what options are available.
⚠️ If you have a «pending» invoice on your Apple account without the amount actually being charged, due to insufficient funds in your payment method or an issue with it, please contact Apple Support directly to follow up on the pending invoice status. thmanyah's role is limited to enabling the refund permission on our end, as we have no authority to control invoices within Apple's system.
FAQ
1. Should I request the refund directly from the store?
No. contact Ask thmanyah team first, especially if you subscribed through the Apple App Store. We need to verify your request and enable the refund permission on our end. Then we will guide you through the right steps based on the platform you used to subscribe.
2. thmanyah enabled the refund permission option, but Apple rejected my request. Why?
Subscriptions made through the Apple App Store are subject to Apple’s policy. Enabling the refund permission option means thmanyah has no objection to the refund, but Apple makes the final approval under App Store policy.
3. Why is my thmanyah subscription missing when requesting an App Store refund?
The App Store only displays subscriptions available for refund. A thmanyah subscription may not appear if you already submitted multiple requests for it. Because thmanyah doesn't control App Store options, check your request status or contact Apple Support for further assistance.
4. How long does it take to receive the refund?
Refund timing depends on the platform you used to subscribe and your payment method. It may take 7 to 10 days, and in some cases up to 60 days.
5. I had a problem activating my subscription benefits. Should I request a refund?
Contact Ask thmanyah team and explain the problem you faced. The team will help you solve the issue so you can use your subscription benefits.
6. I requested a refund, but my subscription is still active. What does this mean?
Once your refund request is approved, your subscription benefits will end. If it remains active after the refund is approved, contact us to check your subscription status.
7. My device does not support the thmanyah app, and I want a refund. What should I do?
Contact Ask thmanyah team within the refund grace period. We will verify your subscription and review the request.
8. How can I check the status of my refund request from Google Play?
1. Go to the Google Play refund status page.
2. Sign in with the Google Account used to make the purchase.
3. Follow the steps to check your refund request status.