thmanyah subscription benefits appear on your account immediately after activation and include all thmanyah services: the thmanyah app, Radio thmanyah app, and thmanyah website. Usually, missing benefits result from issues with subscription activation or logging into a different account.
Subscription activation
If the subscription does not appear after activation, try restoring it:
- Open the thmanyah app.
- Go to My Account.
- Select Manage Subscription.
- Tap Restore Previous Subscription.
- Sign out, then sign in again to refresh your subscription status.
If the issue continues, contact us through Ask thmanyah to activate the subscription.
Signing in with a different account
Since a thmanyah account allows for multiple sign-in options, you might inadvertently log in using a different account. Make sure you are signed in with the same account used when subscribing. If you are having trouble accessing the account, contact us through Ask thmanyah.
FAQ
1. Do the benefits appear immediately after activation?
The benefits appear on your account after activation. If they do not appear, try restoring the subscription or signing in again.
2. How do I check if my subscription is active?
In the thmanyah app, go to My Account, then Manage Subscription, and check whether the subscription status and expiry date appear. If the benefits appear inside the app, your subscription is active.
3. How do I make sure I am using the same account I subscribed to?
Go to My Account, tap your name or profile picture to open your profile details, and check the mobile number or email address shown. Match it with the number or email you used when subscribing. If it does not match, sign out and sign in with the correct account.
4. Why does my subscription appear on one device but not another?
Your thmanyah subscription works across all devices using the same account. If benefits are missing on a specific device, verify that you are logged in to the correct account by checking the email or mobile number. Logging out and back in can help refresh your status.